Warranty Options

The Standard One Year Warranty, included with the system price, covers all parts, labor and shipping to and from our depot repair location as well as a loaner instrument upon rquest. The loaner will be shipped via standard ground shipment and will arrive in 5 to 7 working days. If you no longer have your instrument shipping carton, we will provide you with a box for shipment of the instrument back to our service technicians. We will repair and return it to you performing to original factory specifications.

If the instrument warranty or previous agreement has expired, we will offer a 45 day grace period during which the standard agreement pricing applies. After the 45 day grace period, the service agreement price is 15 percent more than the list.

View our Service and Support Options to help you get the most out of your Promega Instrument.